There are a number of venues for making a complaint, depending on its nature.
To file student complaints once the student has exhausted all appropriate internal college processes.
Students are encouraged to use all appropriate internal College processes and normal channels of discussion with faculty and staff to resolve issues. If a student is dissatisfied with the resolution, students should send an email or letter to the Office of the Dean/Vice President/President, responsible for the service or issue raised.
All written student complaints are logged into our student complaint log which is monitored to ensure timeliness and resolution of complaints. Designated complaint liaisons are responsible for logging student complaint information.
Out-of-State Distance Education students, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process (http://www.fldoe.org/sara/complaint-process.stml) page.
An alternate resource for students that complements other existing channels of communication is the Student Ombudsperson, which is accountable to the president. The Student Ombudsperson serves as a resource and provides assistance with informal, impartial and nonadversarial alternatives for the resolution of conflict. A student’s use of the Ombudsperson is voluntary. The Ombudsperson directs students toward appropriate College resources and facilitates discussion to identify the best options to resolve problems.
The Ombudsperson is guided by recognized professional standards, including the principles of independence, neutrality, confidentiality, and informality, unless otherwise required by law.
The Student Ombudsperson may be contacted at firstname.lastname@example.org.
To file complaints alleging waste, fraud or financial mismanagement at New College. Not for student complaints.
Any person may report allegations of suspected improper activities. Knowledge or suspicion of improper activities may originate from academic personnel, staff or administrators carrying out their assigned duties, internal or external auditors, law enforcement, regulatory agencies, and customers, patients, vendors, students or other third parties.
Normally, a report by a New College employee or others of allegations of a suspected improper activity should be made to the reporting employee’s immediate supervisor or other appropriate administrator or supervisor within the department. However, when there is a potential conflict of interest or for other reasons, allegations of suspected improper activities may also be reported anonymously.
Note: If you are having trouble typing in the form, make sure that the form has been actually downloaded and not in ‘view’ mode.
The Office of the Inspector General and Director of Compliance within the Board of Governors and the State University System of Florida receives and considers complaints alleging waste, fraud or financial mismanagement within the Board of Governors and the State University System of Florida.
Every complaint received by the Inspector General and Director of Compliance will be reviewed and considered.
In many cases, given the state of Florida higher education governance structure, jurisdiction to investigate the complaint will reside with the state university/college. In such cases, the complaint will be referred to the university/college for review and processing as appropriate.
It is important to note that the Board of Governors does not serve as an appeals body for decisions reached at a state university/college.
If you believe there has been a violation of the Code of Ethics for Public Officers and Employees (Part III of Chapter 112, Florida Statutes), this is a matter over which the Commission on Ethics has responsibility.
The Commission on Ethics is the guardian of the standards of conduct for the officers and employees of the state and serves as the independent commission provided for in Section 8(f), Article II of the Constitution of the State of Florida. It is the duty of the Commission on Ethics to receive and investigate sworn complaints of any alleged violations of the code of ethics as established in this part and of any other breach of the public trust including investigation of all facts and parties materially related to the complaint at issue.
The Commission on Ethics can be contacted at:
Florida Commission on Ethics
Tallahassee, FL 32317-5709
The Florida Commission on Human Relations (FCHR) was established by the Florida Legislature to investigate and resolve discrimination complaints in the areas of employment, housing, public accommodations and Whistleblower’s Act retaliation. FCHR can be contacted at:
Florida Commission on Human Relations
2009 Apalachee Parkway, Suite 100
Tallahassee, FL 32301
The Get Lean Florida state hotline program was established in 1992 as part of the Florida Department of Financial Services.
The program operates a “Get Lean Hotline” to respond to comments about waste, fraud, and abuse within state government and to accept suggestions on how the state can save money. The hotline is a 24-hour anonymous web site and phone system that gives you the opportunity to make government more accountable to you.
Please share your comments and suggestions for improving state government and where we can Get Lean.
Telephone Hotline: 1-800-GET-LEAN (438-5326)
Are you aware of serious allegations of wrongdoing on the part of a public employer or independent contractor?
Are you also a state employee, former state employee, state agency contract employee or applicant for state employment? If yes, you may qualify for whistleblower protection including confidentiality of your name and identity in accordance with the Whistleblowers Act.
In order to request whistle–blower protection, you should report your information to New College directly. Please follow this link to complete the Complaint Form.
To file student complaints regarding discrimination and other civil rights problems if such complaint have not been resolved at the college level.
The mission of the U.S. Department of Education, Office for Civil Rights (OCR) is to ensure equal access to education through vigorous enforcement of five federal civil rights that prohibit discrimination on the basis of race, color, national origin, sex, disability and age in programs or activities that receive federal financial assistance from the Department of Education (ED).
In order for OCR to have jurisdiction over the subject matter of the complaint, the complaint must allege a violation of one or more of the laws OCR enforces. OCR must also determine whether the complaint is filed on time.
A complaint must be filed within 180 calendar days of the date of the alleged discrimination, unless the time for filing is extended by OCR for good cause shown under certain circumstances.
How to File a Complaint:
Complainants wishing to file a complaint may do so by:
Mail or Fax: Complainants may mail or send by facsimile a letter or use the OCR’s Discrimination Complaint Form available from one of OCR’s enforcement offices.
Email: Complainants may file a complaint using the following e–mail address: OCR@ed.gov.
Online: Complainants may file a complaint with OCR using OCR’s electronic complaint form at the following website: http://www.ed.gov/about/offices/list/ocr/complaintintro.html.
U.S. Department of Education
Office for Civil Rights
400 Maryland Ave. SW
Washington, D.C. 20202-1100
Customer Service: 800-421-3481
The Mission of the U.S. Department of Education, Office of Inspector General is to promote the efficiency, effectiveness, and integrity of the Department’s programs and operations through the conduct of independent and objective audits, investigations, inspections and other activities.
Anyone knowing of fraud, waste or abuse of Department of Education funds should contact the OIG Hotline to make a confidential report. Complaints or concerns received through the Hotline may be referred for OIG investigation, audit, inspection or other review.
You may contact the USDOE Inspector General’s Hotline by:
The Office of General Counsel provides legal counsel, representation, research and opinions to the Board of Trustees, College President, and all other areas of the College as appropriate, including management of all litigation matters brought by or against the College.Read more here
The Finance Office oversees the financial operations of the College. It serves as the business office of New College.Read more here