Help Desk

Help Desk is located in the Palmer A Building, Room 120. Hours are Monday - Friday 8 a.m. to 5 p.m.

Help/Information

Technical Support:

Enter a Help Desk Request

Email: helpdesk@ncf.edu

Phone: (941) 487-4350

Location: Palmer A

Hours: Monday-Friday 8:00am-5:00pm

Help Desk request prioritization criteria

After Hours Emergency:

Please contact the Campus Police at (941) 487-4210

NCF NetID

The NCF NetID is your user ID at the college.  Students, faculty, and staff will recieve a NetID following acceptance into the college or prior to the start of employment.  Your NetID is identical to the email address you’re assigned, without the @ncf.edu and is used to access a variety of online services offered by the college.

Services utilizing the NCF NetID include:

  • MyNCF Application Portal
  • Open use computer labs and VDI labs
  • GoogleApps
  • Office365
  • Wireless access on both NCF and NCF-Secure
  • Learning management system Canvas

Voice/IP Telephony

Click here for help and information

Network Access

The Office of Information Services maintains the enterprise level networks for New College of Florida. To ensure your security, the College’s network utilizes a secure authentication mechanism known as WPA2-Enterprise and 802.1X. This security protocol protects your NetID and password. In a wireless environment, it also protects your data with network encryption. To utilize this secure network, your network connection requires specific settings. We can help you get connected to both wired and wireless services, as well as show you how to connect your mobile devices to the NCF network.

How to connect to the NCF wired network

How to connect to the NCF wireless network

How to connect to the NCF Secure wireless network

Connect to NCF VPN (Faculty/Staff)

Connect to DS VPN (Computer Science/Data Science)

Access Licensed Software

Virtual Desktop Infrastructure (VDI)

The practice of hosting a desktop operating system within a virtual machine running on a centralized server. VDI is a variation on the client/server-computing model, sometimes referred to as server-based computing. VDI allows users to access desktops and applications from any location on almost any device utilizing our central core infrastructure. The virtual computing labs will be accessible by two methods, an installed client on the end-user device or a web-based internet browser connection.

Virtual labs using VMWare Horizon View provide remote-desktop capabilities to users using VMware’s virtualization technology. A client desktop operating-system, typically Microsoft Windows version 7 or higher, runs within a virtual environment on a server.

VMware Horizon View info for Mac

VMware Horizon View info for Windows

VMware Horizon View info for Web based browsing

Software Downloads

Access to licensed software that can be installed on personal devices.

Licensed Software

Computer Labs

The New College Office of Information Technology supports multiple computer labs on campus. In addition to shared teaching labs, there are concentration specific labs supported by college divisions and labs supported by the New College Student Association (NCSA).

The virtual labs are accessible on most devices and from any location on campus that has internet access. These labs are populated with the licensed applications that reside on the physical computing labs.  Virtual labs enable students and faculty members to use the licensed applications outside of the physical computer labs and are available 24 hours a day, seven days a week.