Refund Policy for Students Leaving Campus Due to COVID-19

We realize that there are many unanticipated financial costs associated with the disruption caused by COVID-19. Please contact us at ncfinaid@ncf.edu if you or your family have lost their job, incurred significant medical expenses not covered by insurance, have to make alternative living arrangements, or are otherwise financially impacted by this situation.

New College has determined that all accounts for those students who were living in campus housing, and who have now left due to COVID 19, will be reviewed for potential housing and meal refunds. The College will utilize a four-step process to determine housing and meal credits due to the disruption from the COVID-19 pandemic. The steps are as follows:

  1. Each student account will be reviewed and the unused dollar balance remaining on the Meal Card will equal the refund amount.
  2. We will calculate a prorated amount of housing credit based on a student’s room type and the remaining 8 weeks of the semester (3/21 – 5/17).
  3. If a student currently owes the College funds, including any unpaid balance on a payment plan, we will apply the prorated housing and meal credit to the amount that is still outstanding. There is a possibility that the amount the student currently owes offsets the total credit, which will result in no refund to the student and a reduced payment is still due the College.
  4. If a student received institutional waivers in combination with other scholarships and grants that fully cover room and board, they will not be eligible to receive a refund as the institutional waiver awarded to the student will be adjusted accordingly. If the full amount of room and board was not covered by scholarships and grants, then a prorated adjustment to the aid will be determined and applied to the student’s account. These students will receive a refund.

The College will issue all credits to student accounts by April 10, 2020.   If a student would like to sign up for direct deposit for their refund, please complete the direct deposit form which is located on the Community Pages under Student Support Services by April 3, 2020. Otherwise, any refund will be mailed to the student’s permanent address on file.

Our goal is to have all refunds processed on or before April 10. Students will be able to review their student accounts online after April 10 to determine the results of this process. If students or parents have questions, please send an email to both the Student Accounts Office at business@ncf.edu and the Office of Financial Aid at ncfinaid@ncf.edu, who are working together to ensure the accuracy and appropriateness of all refunds and credits per federal financial aid criteria.